Responsible Gaming at cn99 — Play Smart, Stay in Control
cn99 believes that gambling should always be an enjoyable form of entertainment — never a source of financial pressure or personal harm. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to keep their experience on cn99 safe, balanced, and within their own boundaries.
Gambling Is Entertainment — Keep It That Way
At cn99, responsible gaming is not a box to tick — it is a fundamental part of how we operate. We are committed to providing a platform where cricket betting, casino games, slots, and live dealer experiences remain enjoyable recreational activities rather than sources of anxiety or financial hardship for our users across Bangladesh.
The reality of gambling is that the house always maintains a mathematical edge over time. This means gambling should never be treated as a reliable income source, a way to recover financial losses, or a solution to personal problems. cn99 encourages every player to approach the platform with a clear budget, a time limit, and the mindset that any winnings are a bonus — not an expectation.
Who this page is for: Whether you are a regular cn99 player who wants to review the tools available to you, a new user who wants to understand our age verification and player protection policies before registering, or someone who is concerned that gambling may be affecting their life or the life of someone close to them — this page provides the information and guidance you need.
Age restriction — 21+ only: cn99 strictly enforces a minimum age of 21 years for all registered players. No individual under the age of 21 may create an account, make a deposit, or place any bet on the cn99 platform. Age verification is conducted during the registration and KYC process. If we identify that an account has been opened by a person under 21, the account will be closed immediately and any deposited funds returned. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.
Important notice: If you feel that your gambling activity is no longer fully within your control, or if you are gambling to escape stress, recover losses, or manage emotional difficulties, please contact our support team immediately at to activate a self-exclusion or cooling-off period. You do not need to be in crisis to ask for help — acting early is always the right decision.
cn99 also asks all players to be mindful of the financial environment in Bangladesh. With mobile payment platforms like bKash, Nagad, Rocket, and Upay making deposits fast and frictionless, it is easy to lose track of how much has been spent. We strongly recommend setting a personal deposit limit within your cn99 account settings and reviewing your transaction history regularly to maintain a clear picture of your gambling spend.
Quick Reference
- Minimum age: 21 years
- Deposit limits: set anytime
- Time-out: 24 hrs to 6 weeks
- Self-exclusion: up to 5 years
- Reality checks: session alerts
- Account closure: on request
- Support: 24/7 via email
Need help right now? Contact us at — our team is available around the clock.
Built-In Controls to Help You Stay in Charge
cn99 provides a range of account-level tools that every registered player can activate at any time — no questions asked, no waiting period. These tools are designed to put you firmly in control of your own gambling behaviour.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is active, cn99 will not allow you to top up your balance beyond the amount you have chosen. You can lower a limit at any time with immediate effect. Increases to a limit take 7 days to take effect, giving you a cooling-off window to reconsider.
Session Time Limits
Decide in advance how long each gambling session should last. When your chosen session time expires, cn99 will display a notification prompting you to stop. You can set limits as short as 30 minutes or as long as several hours. Time limits are especially useful during late-night BPL or IPL match betting sessions when hours can pass unnoticed.
Reality Checks
cn99 can display periodic on-screen reminders showing how long you have been playing and a summary of your net wins or losses during the session. Reality check alerts help counter the immersive nature of live casino tables and slot games, where time and money can slip by more quickly than you realise.
Time-Out Periods
If you want a short break from gambling — perhaps after a bad run on cricket outright markets or a losing streak on slots — you can activate a time-out that locks your account for a defined period: 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is fully suspended. You cannot log in, deposit, or place bets until the period expires.
Self-Exclusion
For players who need a longer or permanent break, cn99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or 5 years. You may also request a permanent self-exclusion with no end date. Once self-exclusion is active, your account is permanently suspended for the chosen period, and cn99 will take all reasonable steps to suppress any marketing communications addressed to you.
Loss Limits
In addition to deposit limits, cn99 allows you to set a maximum loss threshold across a defined time window. When your net losses reach the limit you have set, your ability to place further bets will be paused for the remainder of that period. This tool is particularly useful for players who participate in high-frequency betting markets such as live in-play cricket or Deuces Wild video poker.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person affected. Being aware of the warning signs is the first step toward seeking help before the situation escalates. cn99 encourages all players to review these indicators honestly and regularly.
- Spending more money on gambling than you originally planned or can comfortably afford
- Chasing losses — placing additional bets to try to recover money you have already lost
- Lying to family members or friends about how much time or money you spend gambling
- Borrowing money — from friends, family, or financial services — to fund gambling activity
- Feeling restless, irritable, or anxious when you are unable to gamble or when you try to cut down
- Using gambling as a way to escape stress, depression, personal problems, or difficult emotions
- Neglecting work, studies, family responsibilities, or personal relationships due to gambling
- Repeatedly failing to stick to self-imposed limits on time or money spent gambling
- Thinking about gambling constantly — planning your next session or reliving past wins and losses
- Feeling a need to gamble with increasingly larger amounts of money to get the same level of excitement
- Making financial decisions — such as skipping bills or dipping into savings — to fund gambling
- Feeling guilt, shame, or regret after gambling sessions but continuing regardless
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to take a break from gambling and speak with our support team. You can email us at to request an immediate time-out or self-exclusion. Acting early makes recovery significantly easier.
Ask Yourself These Questions
The following questions are based on widely used responsible gambling self-assessment frameworks. Answer them honestly — they are for your own benefit. There are no right or wrong answers, and your responses are entirely private.
If you find yourself answering "yes" to several of these questions, it may be worth activating one of cn99's responsible gaming tools or contacting our support team for a confidential conversation about your options.
Honest self-assessment is not a sign of weakness — it is a sign of self-awareness and good judgment. cn99 supports players who choose to take control of their gambling habits at any stage.
Have you ever spent more money gambling than you intended to in a single session?
Have you ever felt the urge to return to gambling quickly after losing, in order to win your money back?
Has gambling ever caused you to miss work, study, or an important family commitment?
Have you ever borrowed money or sold personal items in order to have funds available for gambling?
Do you find yourself thinking about gambling frequently — even when you are doing other things?
Have you ever hidden or lied about your gambling activity to someone close to you?
Have you ever gambled to escape from stress, worry, loneliness, or personal difficulties?
Have you ever felt depressed, anxious, or hopeless as a direct result of losses from gambling?
Using cn99's Responsible Gaming Tools
All responsible gaming controls on cn99 are accessible directly from your account settings panel. No lengthy forms, no waiting periods for restrictions. Here is how each tool works in practice.
Account Settings
Log in to cn99, navigate to your account dashboard, and select "Responsible Gaming" from the settings menu. All player protection tools are grouped in one place for easy access.
Set Your Limits
Choose your preferred deposit limit (daily, weekly, or monthly), session time limit, loss limit, or reality check frequency. Changes that reduce your limits take effect immediately.
Contact Support
To activate a time-out, self-exclusion, or permanent account closure, contact our support team at . Our team will action your request within 24 hours of receipt.
Reversal Policy
Restrictions can only be relaxed after a mandatory cooling-off period (typically 7 days for limits, and the full exclusion period for self-exclusions). This prevents impulsive reversal decisions made during a gambling session.
Need to Talk? We Are Here Around the Clock
If gambling is causing you distress, financial difficulty, or relationship problems, please reach out. Our support team at cn99 is available 24 hours a day, 7 days a week. You can request an immediate account restriction, a time-out, or a full self-exclusion — no judgment, no delay.
All responsible gaming requests are handled confidentially. Our support team will not pressure you to reconsider — your wellbeing takes priority over your account activity.
Play Responsibly — Explore cn99 on Your Terms
When gambling stays within your chosen limits, it is an enjoyable way to engage with cricket, casino games, and slots. Set your boundaries, use the tools available, and explore everything cn99 has to offer — safely and on your own terms. Open to players aged 21 and above in Bangladesh.